Managed IT Services 101: Everything you need to know

Managed services is a broad term that covers various things. In the IT world, managed services refer to a managed services provider (MSP) or a third-party IT provider that contains all, or some of a business’s IT needs.

What is a Managed Service Provider?

A managed service provider (MSP) is an IT service facilitator managing your infrastructure remotely. MSPs help your IT infrastructure increase functional efficiencies under a monthly subscription model. Besides, managed cloud service orifices improve your IT staff skills effectively and reduce your IT cost.

Most people use managed service providers and cloud service providers interchangeably. However, you must sign a service level agreement (SLA) contract when you enter into a client-based managed service provider partnership.

Types of Managed Services

There are several types of managed services. They include;

● Backup as a Service

This service is centered on recovery and backups. With managed backups, every data you own stored on your infrastructure would be duplicated and stored on a secure off-site server. The frequency of the backups is usually based on the recovery plan.

Software as a Service

With Software as a Service, MSPs usually distribute applications through the cloud. Then they act as the go-between for the software developer and your company. But, of course, you can also directly go through the software developer.

But if you go through MSP, you would be guaranteed to have the latest updates with no added costs. Additionally, you would also get a more personalized customer service experience. It is the difference between ordering groceries directly from a wholesaler and buying them at the supermarket.

Data Analytics

The MSP would capture, monitor, and analyze network data to help their clients implement more effective business solutions. These proposed solutions might lead to increased profits or a change in procedure.

Managed Communications

In managed communications, also called unified communications, email, chat, video, and voice are combined into a single service. This would allow your employees to connect on one platform instead of logging into several applications.

Managed Communications packages include administrative portals, calendar sharing, spaces or virtual rooms, email, file sharing, video conferencing, hosted phones, and instant messaging. Managed Communications also makes communications  easier and streamline employee engagement and

Managed Packages

Managed packages are full services managed solutions that act as in-house IT teams. These packages usually combine several managed service solutions. At a minimum, they usually involve a form of monitoring, backup, full support services, and security.

Security as a Service

Security as a Service is usually an outsourcing cyber-security model. These services are delivered through the cloud, but some providers also install physical components in a company’s environment.

Security as Service packages usually includes Remediation, testing, system monitoring, log analysis and management, security reporting, patch installation, and Anti-Malware protection.

Desktop as a Service

Here, a third party hosts a Virtual Desktop Infrastructure (VDI). So when trying to log into Desktops as a Service, you would run the entire operating system from the MSP virtual cloud infrastructure. You can access it online or through the software on a computer.

MSP Pricing

If you run a mission-vital business, you must identify the right pricing model to give your customer the best experience. But, if you aren’t familiar with the right MSP pricing strategy, it could be daunting. Below are popular managed services pricing models.

Per-user monitoring

Here, you will be charged a flat fee for monitoring your devices under management.

Per-device monitoring

Here, you will be billed a flat fee for every type of device in the customer environment.

All-Inclusive Model

The pricing here is and is charged for All-inclusive IT infrastructure support. The benefits include

  • You enjoy the flexibility of receiving round-the-clock on-site support for every IT issue.
  • Also, for every pricing approach, you will be charged a flat monthly fee for recurring services.
  • Also, based on a subscription model, you would receive a transaction billing of the monthly recurring revenue (MMR) cash flow model.

Service-Level Agreements (SLA)

This is a well-documented agreement between you and the MSP. SLA usually defines service performance and quality metrics to dictate the client-MSP relationship. The pricing formula for MSP applies to Contract Management with Service Level Agreements.

Therefore MSP SLA includes a tiered pricing structure. If you are okay with paying high fees for dealing with complex issues, you can choose it.

Who are MSP Customers?

Above all, being a small or medium-sized business can outweigh the benefit if you are an MSP customer. It allows you to get in-house IT capabilities. On the other hand, larger MSPs like hospitals and government agencies might contract MSP staff for their complex IT needs.

Wrap Up

As you now already know, managed service providers (MSP) are must-haves for every business/company with an IT department looking for a boost. If you ever find yourself or anyone else ever finds themselves in a position to need the services of an MSP, then it’s best to hire one immediately.

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