LG’s aim for creating CLOi robots was to make robots more endearing to humans. The company succeeded in its mission, as evident from the ServeBots reaching the US in 2022 within five years of introduction. There could not have been a better time for the LG CLOi robot to appear in the United States when the country grapples with a manpower shortage, especially in the service roles amid the evolving pandemic. It’s risky for waiters and the front desk staff to attend to customers. Service robots could be the ideal solution for supporting the many initiatives to accelerate the economic revival.
LG CLOi Robot – A Shot in the Arm for the Hospitality Industry
As the Covid19 restrictions started relaxing and the economy was trying to make a fast recovery in the US, the hospitality industry could not take advantage of the situation due to manpower shortages in the service roles. Although large-scale vaccination drives have reined in the pandemic and weakened the virus, skepticism arising from the threat of the constantly mutating virus has adversely affected hotels, restaurants, and stores. People are hesitant to take up jobs in the service roles as they fear that close human contact could make them sick as the pandemic is not over.
Against this backdrop, it’s excellent news for the hospitality industry that they can now deploy service robots to cope with the manpower crisis and stage a fast recovery. The ServeBot can fill in the gaps well and take up various roles from waiting tables to taking care of a hotel’s front desk with almost human life efficiency.
The Story of LG Robots
It’s been more than five years since the South Korean company introduced its CLOi range of robots debuted at the CES2017. At that time, the company introduced an LG robot or, more specifically, a cleaning robot that can do various housekeeping jobs and was most visible at Seoul’s city hall when scrubbing the floors. People have pleasant memories of the assistance they received from the CLOi robot at the Incheon airport, the largest airport in South Korea and the gateway to Seoul, the country’s capital.
Although in the beginning, people doubted the utility of robots as many thought it to be a novelty, especially at the airport loaded with hordes of computer screens to assist passengers in every way possible. However, the way LG robots held the center stage in CES2018 by introducing half a dozen robots capable of providing several services that make our life easy points to the earlier success of the robots in proving their utility.
Robots are your New Assistants
Any CLOi robot can make quick friends with Amazon Alexa and Google Assistant, thus performing more duties than one would generally expect from it.
Earlier, we have seen the CLOi SuitBot that provides support and assistance for walking for those with physical infirmities and unable to walk alone.
The CLOi PorterBot is another robot that offers express check-in soon on your arrival at the hotel. Not only does it directs you to your room, but it also carries your luggage.
You might have come across CLOi CartBot, your shopping companion at the store with a built-in trolley that relieves you of the stress of standing in queues, which is the worst experience of any shopper. The robot is equipped with a barcode scanner that triggers the automated payment service when you are done with shopping.
Then there is the CLOi GuideBot, the airport robot you have already heard about, which provides complete assistance and helps passengers board their flight without any hassles.
The CLOi CleanBot, the cleaning robot, is the first among equals, being the first LG robot that set the stage and paved the way for its successors during CES17.
Finally, there is the CLOi ServeBot, another LG CLOi robot that is reaching the United States shortly. The robots are helpful for restaurants, hotels, and stores by ferrying 66 lbs of cargo, including food, across a busy space. The robot needs human programming for setting up maps and destinations while its LiDAR sensors and a 3D camera help it dodge people and detect any item removal from the tray.
Remember that the ServeBot assists humans but cannot replace them.