GoToMeeting is a robust audio and video conferencing software. In this review, we’ll look at GoToMeeting’s features, pricing, and benefits to see if it’s the best video conferencing service for your business.
Many businesses are looking for the best remote working solutions to help their firm function more smoothly and profitably as remote work becomes more widespread.
Aside from project management software and organizational software, most firms desire a reliable audio and/or video conferencing platform that allows their employees to connect, interact, and collaborate even when they are not in the same physical location.
That is exactly what GoToMeeting, a popular video conferencing program, accomplishes. It is worth considering for firms wishing to boost their communication strategy with a video conferencing solution because of its extensive feature set and choice of pricing levels.
In this review, we’ll go through GoToMeeting’s features, cost, benefits, and more to help you determine whether GoToMeeting is the ideal video conferencing service for you.
Who is GoToMeeting Designed for?
GoToMeeting is suitable for any company or individual who regularly holds audio or video meetings, training sessions, presentations, or conference calls. It’s especially handy for people who manage people remotely, work from home frequently, or work with a diverse staff.
Its pricing tiers are appealing to small to midsize organizations, and it has a plethora of appealing features for the price. They also provide a corporate version with tailored pricing and feature sets.
It does not, however, provide a free version, which may deter small businesses or sole proprietors from looking for a low-cost video conferencing solution.
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GoToMeeting – Features
GoToMeeting has a plethora of beneficial and well-thought-out tools that assist small, medium, and enterprise-level enterprises in connecting with coworkers, clients, and prospects.
Let’s take a look at some of its most remarkable characteristics.
Conferencing through Audio and Video
All GoToMeeting services offer an unlimited number of audio conferencing calls, as well as toll-free numbers in over 50 countries, removing long-distance fees for participants.
GoToMeeting also supports HD video conferencing and can simultaneously display up to 25 participant videos on the screen, making it perfect for project planning or all-hands/town hall meetings. GoToMeeting’s video conferencing technology is unique in that it adapts to each participant’s available bandwidth.
Users with a Business or Enterprise plan can record and store an unlimited number of meetings, as well as have recorded sessions automatically transcribed (English only).
Personal conference rooms are also available, as are dial-out options, which allow users to add up to five others to a meeting by calling them rather than sending invite links via email.
Sharing a Screen
GoToMeeting‘s screen share tool lets you present documents, presentations, and other media in real-time. Meeting guests do not need to download the app to use the screen sharing feature because it is accessible through the Chrome web browser.
Participants can simply plan and work together. The functionality also offers presenter switching, which allows users to pass control and share their screens with different people as needed. Users can share their entire monitor or just a certain application, page, or document.
Transcripts of Meetings
GoToMeeting’s Smart Assistant automatically transcribes recorded meetings. This provides on-screen text and allows individuals who view the meeting after it has ended to search for keywords.
This is a good alternative for people who only need to observe a segment of the meeting (indicated by the timestamp) and provides users more access.
This feature is useful for commuters who need to attend conference calls. Enabling commuter mode and making adjustments to the app’s UI to streamline and simplify it will transform your screen into a color-coded audio/mute button. You may reduce your mobile data use by up to 90% by turning off the screen and video sharing.
Drawings and Annotations
GoToMeeting allows for sketching and annotating, however, it is not its strongest point. With a thin pen line, users can annotate in a variety of colors.
Aside from that, you can only use a laser pointer and a highlighter, and rather than deleting a specific region, you must erase all notes. Attendees can also easily co-annotate with GoToMeeting.
The ease with which GoToMeeting can be used
GoToMeeting‘s user interface is not as clean and modern as that of other video conferencing services, but it is straightforward. A GoToMeeting web-based conference is simple to host, and because it’s web-based, users don’t need to download any software — through a desktop and mobile app are available.
Meetings are easy and quick to get to thanks to unique meeting links. When you enter the meeting ID, the meeting will open in any web browser immediately.
The software supports several languages, including English, Spanish, Chinese, French, Italian, and German. Companies that work with remote employees or contractors from other countries may benefit from the bilingual capability. When you choose a language, the UI instantly changes.
Pricing for GoToMeeting
GoToMeeting has three pricing categories, however, there is no free version. The plans and pricing are determined by the number of meeting participants supported by each tier.
Each package has a well-rounded feature set, which includes the following:
- High-definition video
- Sharing a screen
- Audio on the internet
- Dial the phone number
- Meetings can be held indefinitely.
- There are no time constraints.
- Business communication
- Meeting room lock Personal meeting room
The Professional plan from GoToMeeting costs $14/month per organizer, or $12/month per organizer invoiced annually. The plan allows for up to 150 meeting attendees.
The GoToMeeting Business package is $19 per organizer per month, or $16 per month invoiced annually. During a meeting, the Business plan allows for up to 250 attendees.
GoToMeeting Enterprise Pricing is designed for larger businesses, and organizations must contact their sales team for a quote. With any business plan, GoToMeeting permits a maximum of 3,000 meeting participants.
Support for GoToMeeting
Phone help is available through GoToMeeting, albeit it is difficult to find on the customer service page. To begin, enter a question or query into a search box, and a list of suggested solutions, links, and videos will be returned.
You’ll find two links at the bottom of this page: Ask our community, which brings you to GoToMeeting‘s user forums, and Call support.
When you select Call Help, you will be prompted to enter your email address so that support personnel can have your information before answering your call. You can skip this step, which will display two support numbers for your area — one toll-free and one long-distance.
That’s a lot of hoops to jump through to get phone support, which makes for a bad customer experience. Phone assistance, on the other hand, is available 24 hours a day, seven days a week, with local numbers in all countries where the solution is available. A complete knowledge base, FAQ, user forum, and other step-by-step tutorials are also available.
The Benefits of GoToMeeting
GoToMeeting is easy to use and offers a remarkable user experience in addition to an impressive feature set.
Its multi-national toll-free lines attract users who work with a worldwide workforce, and each meeting requires a meeting ID upon admittance, making it a safe and secure option for businesses. If you want to attract top talent, you’ll need high-quality tools like this.
Prices are reasonable, and the basic feature list for each plan is thoughtful and generous.
A Strong Video Conferencing Platform with a Lot to Offer Customers
If you require an audio or video-conferencing application that delivers more than the absolute minimum, GoToMeeting is a simple and effective answer. While its features are not as detailed as those of some of its competitors, it delivers a powerful punch with unique features like commuter mode.
Even better, the solution provides cost-effective programs for small, medium, and large businesses. Its ability to hold an endless number of meetings with no time constraints is a significant bonus.